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Managed Services - Peace of Mind IT Plan (POM)
Zydeco Technolgies delivers fixed-fee Technology-as-a-Service to small and medium sized businesses. We call this our Peace of Mind IT plan (POM). When your Small Business has computer and network problems, you have downtime and productivity loss, your customer service suffers, you can lose critical data and your profits go down. This is a huge risk for any business. Zydeco Technologies provides proactive IT support to eliminate these risks and helps keep your productivity, service levels and profits growing.
Our job is to continuously monitor and maintain your office technology and eliminate the risk of those costly crisis moments!
We monitor every device on your network infrastructure 24 hours a day. If a "glitch" occurs on your network at any time, our Operations Center is immediately notified. Upon notification we take remote control through a secure connection and begin remediation of the issue.
With our Level 3 plan, we provide unlimited onsite, remote and telephone helpdesk support for a low fixed monthly fee. We keep your network in a reliable and secure state through preventative maintenance on your systems and through quarterly on-site maintenance schedules.
Key Benefits of Managed Services
It won't be long before Small Businesses across all industries realize the advantages of Managed Services, and begin to explore their options.
Here are just a few of the benefits that organizations are already reporting from Managed Services:
- Managed Services reduces downtime caused by PREVENTABLE IT NUISANCES.
- Managed Services reduces downtime caused by improper/lack of operating system maintenance.
- Managed Services reduces downtime caused by malware intrusions.
- Managed Services increases productivity.
- Managed Services reduces costs.
- Managed Services improves owner and employee satisfaction.
- Managed Services performs automated upgrading, patching and backup.
- Managed Services hardware and software performance monitoring increases productivity and improves user satisfaction.
- Managed Services availability tools, aside from the obvious benefits of improving uptime and productivity, also
increase user satisfaction.
- Managed Services endpoint security can make the organization's IT infrastructure more secure than non-monitored
security options.
- Managed Services with automated maintenance and upgrade/patch increases security levels thanks to the elimination of human
intervention, which results in fewer errors and lag time.
- Managed Services provides higher service levels than manual (break/fix) internal IT equipment and support staff at a fraction of the cost.
Every small business is a candidate for this service. We work with companies that have their own IT department and companies who do not. When working with an internal IT department, we augment their skill sets and provide escalation support. We can also perform all the necessary functions of an internal IT department if the company does not have one. Our goal is to deliver peace of mind for reliable uptime for the entire organization.
Remote Monitoring and Proactive Maintenance
- 24x7 monitoring and troubleshooting
- Servers & Workstations
- Operating Systems
- Active Directory
- Microsoft Exchange
- Microsoft SQL
- Security Log Analysis and Management
- Network Services
- Data Backups
- Anti-virus and Anti-Spyware
- Network and Security Devices (Firewalls)
- Phone and Remote Support Sessions
- Trouble Ticketing
- Summary Reports
How It Works
1) Evaluation
We first evaluate and document your network, hardware and software. We map your network, perform a detailed inventory of your hardware; perform a detailed inventory of your software including license keys and installation media; assess the security, reliability and scalability of your architecture; and then we provide you with a report that includes these details as well as recommendations based on improved reliability, cost savings and your plans for the future.
2) Revamp
Based on the evaluation, we implement any of the recommendations that you authorize. We do an on-site tune-up of every computer on your network including virus and spyware scans, registry repairs, operating system updates and removal of unneeded programs and processes. We install a corporate version antivirus if you do not already have one. We upgrade or replace any equipment or software that may be outdated or unlicensed.
3) Roll-Out
We then perform a roll-out of the chosen POM plan that usually includes the monitoring and management of the network using our remote managed services software, end user help desk support and onsite services by our technology team.
4) Provide Services
Our client partnering begins with training the client and its employees how to best utilize our services. This training includes how to initiate a trouble ticket, request a new service or request new employee set up. The service continues with periodic on-site visits where we meet with the client to deliver reports on resolved issues for the period: when, how, by whom and how it was resolved. We also will have periodic meetings with the client to plan Information Technology strategy or budget to fit with any planned changes in the business.
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